Refund Policy

Our Commitment

At SortPins, we stand behind our product. We offer a 14-day money-back guarantee on all purchases. If you're not completely satisfied with SortPins, we'll refund your purchase—no questions asked.

Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of your purchase date
• You purchased directly through our website or authorized payment partners
• Your account is in good standing with no violations of our Terms of Service

How to Request a Refund

To request a refund, follow these simple steps:

1. Contact Us: Send an email to hey@sortpins.com with the subject line "Refund Request"
2. Include Your Information: Provide your order number, purchase email, and date of purchase
3. Processing: We'll process your refund within 3-5 business days
4. Confirmation: You'll receive an email confirmation once the refund is processed

Refund Processing Time

Once your refund is approved:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days

The exact timing depends on your payment provider's processing schedule.

Subscription Cancellations

For monthly or annual subscriptions:

• You can cancel your subscription at any time
• Cancellations take effect at the end of your current billing period
• No refunds for partial months or years, except within the 14-day window
• You'll retain access to all features until your subscription expires

Exceptions

Refunds may not be available if:

• More than 14 days have passed since purchase
• Your account has been suspended for Terms of Service violations
• You've received a refund for SortPins in the past
• The purchase was made through an unauthorized third party